CRM

Three Things I Learned at Tesla About Customer Relationship Management

By Bryan Azeka  Before joining Open Flow, our intrepid Chief Operating Officer Bryan Azeka, worked as a Delivery Experience Specialist at Tesla. (He also worked at GoDaddy, taught entrepreneurship classes at Arizona State University AND runs his family’s beloved Hawaiian sauce brand—Bryan is a baller!)  Here’s what Bryan observed about CRM during his time at …

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A Brief History of CRMs: From Cuneiform to COBOL to HubSpot

By Adi Jagan Like Slack, social media and celebrity cancellations, “customer relationship management systems” sounds like a phenomenon unique to the 21st century. But people selling goods and services have been managing relationships with their customers ever since trade began. The first ledgers we have evidence of were created 7000 years ago in Mesopotamia (modern-day …

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